The Victorian Government has launched a hotline for businesses dealing with the significant challenges posed by the COVID-19 outbreak.
Businesses across the state can now access information on dealing with COVID-19 by calling the Business Victoria hotline on 13 22 15.
Operators calling the hotline will be able to get information about support services, including those available through Business Victoria, which offers mentoring to help operators develop business continuity and recovery plans.
Payroll Tax Relief
The Victorian Government will provide full payroll tax refunds for the 2019-20 financial year to small and medium-sized businesses with a payroll of less than $3 million.
The Victorian Government has indicated that these payments will start flowing immediately.
The assistance is a refund, not a loan.
Eligible businesses will also be able to defer any payroll tax for the first three months of the 2020/21 financial year until 1 January 2021.
More information about the administration of these relief measures will be sent directly to eligible businesses by the State Revenue Office.
Rent relief for tenants of Victorian Government buildings
Commercial tenants in Victorian Government buildings can apply for rent relief.
Land tax payments
Land tax payments for 2020 will be deferred for eligible small businesses. Land owners due to pay 2020 land tax that have at least one non-residential property and total taxable landholdings below $1 million have the option of deferring their 2020 land tax payment until after 31 December 2020.
If an eligible land owner has already paid their 2020 land tax they can request a return of the tax paid.
The State Revenue Office will contact all taxpayers who are eligible for this deferral.
Outstanding invoice payments by the Victorian Government
The Victorian Government will pay all outstanding supplier invoices within five business days. The private sector is being urged to do the same where possible.
Liquor licensing fees
The Victorian Government will waive liquor licensing fees for 2020 for affected venues and small businesses.
The State Revenue Office will administer the reimbursement, regardless of whether the license fee was paid to it or the Victorian Commission for Gaming and Liquor Regulation.
Business Support Fund
The Victorian Government will establish a Business Support Fund. The fund will support the hardest hit sectors including hospitality, tourism, accommodation, arts and entertainment, and retail.
The Victorian Government will work with the Victorian Chamber of Commerce and Industry, Australian Hotels Association and Ai Group to administer the fund.
The fund is targeted at helping businesses survive and keep people in work that may not be eligible for payroll tax refunds due to their size.
The Victorian Government will establish a Working for Victoria Fund in consultation with the Victorian Council of Social Services and Victorian Trades Hall Council.
The fund will help workers who have lost their jobs find new opportunities including work cleaning public infrastructure or delivering food – providing vital contributions to our state’s response to the pandemic and affording those Victorians security when it’s needed most.
fact sheet provides information regarding the support available to individuals
in response to the disruption caused by COVID-19. It is organised into the
Section 1. Income supplements – page 1
Section 2. Job opportunities – page 4
Section 3. Your rights as a worker – page 5
Section 4. Further assistance – page 7
Section 5. Changes to tenancy arrangements – page 9
Section 1. Income supplements
For those self-Isolating and unable to
work. If you already
receive an income support payment – one of the three working-age payments below
or another payment – and you are in severe financial hardship, you may be
eligible to receive the Crisis Payment. Having to self-isolate as a result of coronavirus
may be considered a ‘crisis’ for the purposes of this payment. Learn more here.
For those affected by workplace closures
and unemployment. If you are:
a permanent employee who has
been stood down or lost your job;
a sole trader,
self-employed, a casual or contract worker whose income has reduced; or
caring for someone who’s
affected by coronavirus
due to coronavirus (COVID-19) you may be able to
claim one of these payments, subject to meeting income tests. The assets test
and the ordinary three month waiting period has been waived. Click on the headings
to learn more about these payments.
This list is
not exhaustive. You can use the Payment and Service finder to estimate what you may be eligible
for. You may not claim these sorts of payments if you are also claiming paid
leave benefits from your job or receiving payment from income protection
current circumstances additional supplements are also available if you are
eligible for other payments.
A temporary fortnightly $550 Coronavirus Supplement after 27 April 2020
A $750 Economic Support Payment from 31 March 2020 if you’re getting a core payment on any day from 12 March to 13 April 2020
A second $750 Economic Support Payment from 13 July 2020 if you’re getting a core payment on 10 July 2020
Craig lost his job. He has no other work so made his intent to claim
via MyGov. He’s not eligible for other welfare.
The Government processed his claim on April 13. His first three
payments are (figures are approximate):
April 13: $1,610 made up of:
Jobseeker Payment and Energy Supplement
(covering 21 days backdated to March 23) — $860Stimulus payment — $750
April 27: $575 made up of:
Jobseeker Payment and Energy Supplement — $575
May 11, then every two weeks: $1,125 made up
Jobseeker Payment and Energy Supplement — $575Coronavirus Supplement — $550
Jack Snape, “The coronavirus
supplement isn’t due for a month. Here’s why, plus all the dates your budget
ABC News, 26/03/2020
The JobKeeper payment will ensure eligible employers
and employees stay connected while some businesses move into hibernation.
Businesses and non-profits who have:
A turnover up to $1 billion and can declare a loss in turnover of at least 30%, or
A turnover above $1 billion and can declare a loss in turnover of at least 50%
If you were on the payroll as of 1 March for an entity
that meets one of the above criteria, your employer – whether you were stood
down or retrenched – is able to register the business for the Job Keeper
assistance package via the ATO.
able to claim the Job Keeper assistance package on behalf of:
and part time workers
who’ve been with their employer for over 12 months
This $1,500 a
fortnight payment is a flat rate paid to the employer to pay the employee
through the business’s regular payroll system. It applies for workers who have
not been stood down, as well as to those who have been stood down or
retrenched. Payments from your employer will be backdated to 30th March.
ordinarily receive less than $1,500 in income per fortnight before tax, your
employer must pay you, at a minimum, $1,500 per fortnight, before tax.
This payment is made to you through your employer, and
your employer must register their interest with the ATO. Your employer must also
inform you if they intend to claim the payment on your behalf.
In the majority of cases, you cannot get both
JobSeeker and JobKeeper. If you have applied to the JobSeeker program, you
should get in touch with your employer to find out whether they are registering
for JobKeeper assistance.
The Victorian Government is establishing a Working for Victoria
Fund in consultation with the Victorian Council of Social Services and
Victorian Trades Hall Council.
The fund is to help workers who have lost their jobs to find
new opportunities, including work cleaning public infrastructure or delivering
food – providing vital contributions to our state’s response to the pandemic
and affording those Victorians security when it’s needed most.
The Victorian Government has indicated that it will facilitate job matching to help Victorians find short-term or casual roles. More information on this service should be forthcoming.
Transition support network
A transition support network made up of representatives from
the Department of Education, Skills and Employment’s national, state and
territory offices and Employment Facilitators, is available to assist
retrenched workers to find a new job as soon as possible.
Retrenched workers or employers who would like information
about the support available can call the Employment Services Information Line
on 1800 805 260.
is a network of providers across Australia helping jobseekers find and keep a
job, and employers find staff. Employment opportunities available through
Jobactive can be accessed online at https://jobsearch.gov.au/
The Victorian government also offers some services to jobseekers, including Skills and Job Centres located at every TAFE institute in Victoria. Jobs Victoria also has a page dedicated to helping jobseekers find work.
Section 3. Your rights as a worker
Ombudsman has information available related to your rights as a
worker during the outbreak of coronavirus. There are specific circumstances
relating to coronavirus business impacts that must be met for an employer to
have the option to stand down employees. Employers should exercise this option
cautiously. Your employer must be able
to demonstrate that:
there is a stoppage of work
the employees to be stood down
cannot be usefully employed (which is not limited to the work an employee
the cause of the stoppage must also
be one that the employer cannot reasonably be held responsible for.
Your employer cannot generally stand down employees simply
because of a deterioration of business conditions or because an employee has
Some examples of when your employer may be able to stand down employees
if there was an enforceable government direction
requiring the business to close (which means there is no work at all for the
employees to do, even from another location)
if a large proportion of the workforce was
required to self-quarantine with the result that the remaining
employees/workforce cannot usefully be employed
if there was a stoppage of work due to lack of
supply for which the employer could not be held responsible.
This is not an exhaustive list.
Enterprise agreements and employment contracts can have different or
extra rules about when an employer can stand down an employee without pay, for
example, a requirement to notify or consult. Employers should consider whether
their obligations are impacted by any applicable enterprise agreement, award, employees’
employment contracts or workplace policies.
The hospitality award has been altered to meet employer needs for flexibility in current circumstances and market conditions. There are two main areas where your role as a worker in the hospitality industry may change: number of hours and type of work. For permanent full-time staff, hours can be reduced to between 22.8 and 38 ordinary hours each week. For permanent part-time staff, guaranteed hours can be reduced by between 60% and 100% per week or over the roster cycle. Your employer must discuss these changes with you and provide as much notice as possible.
Your employer can also direct you to complete work that may be at a
different grade to the job you are employed under. For example, someone
employed as a waiter may be asked to do delivery work. You must be qualified to
do that work. You will be paid at the same award or a higher award if your new
work is of a higher classification.
Your employer can also direct you to take paid annual leave. Find out more here.
Section 4. Further Assistance
Problems paying bills
If you can’t
pay your electricity, gas, phone or water bill, contact your service provider
straight away. They will explain your options, such as:
mandatory self-isolation running short on food and unable to have any
dropped-off by friends are now eligible for a “food and personal care package”,
with a two-weeks supply of items like long-life milk, pasta, canned fruit,
cereal and sugar, as well as some personal care items.
to request a pack should call Victoria’s dedicated coronavirus hotline on 1800
While it is reasonable for people to be concerned about the
outbreak of coronavirus, try to remember that medical, scientific and public
health experts around the world are working hard to contain the virus, treat
those affected and develop a vaccine as quickly as possible.
Your mental health critical during this period of
significant disruption by coronavirus, and support is available.
Head to Health is a Commonwealth Government
digital mental health portal which provides guidance on how to maintain good
mental health during the coronavirus pandemic and in self-isolation, how to
support children and loved ones, and how to access further mental health
services and care. https://headtohealth.gov.au.
Australian banks including the ANZ, Commonwealth Bank, NAB,
Westpac and Bendigo Bank have announced that they will pause loan repayments
for individuals in financial difficulty as a result of the impact of COVID-19.
should contact banks directly on the numbers below to discuss their individual circumstances
and access support.
Financial difficulty and hardship assistance may also be available
from your bank to assist in the event of personal circumstances changing as the
result of job loss. Customers should contact their banks directly to discuss
what options may be available.
Financial counselling service
A range of professional advice is available to help individuals
who are struggling to find a way to meet their financial obligations during COVID-19
to make important decisions about their financial situation.
The National Debt Helpline
provides a free financial counselling services is offered by the on 1800
007 007. The service is available on weekdays between 9.30am to 4.30pm.
MoneyHelp is a
non-profit service providing free, confidential and independent financial
counselling and debt advice.
MoneySmart is an initiative
of the Australian Securities Investments Commission that offers tips and tools
to help you with topics such as managing your money, credits, insurance,
superannuation and investing. Their website offers a useful resource for
individuals who facing financial difficulty and hardship as a result of COVID-19
No Interest Loans Scheme
No Interest Loans Scheme (NILS) provides
individuals and families on low incomes with access to safe, fair and
Loans are available for essential goods and services such as
fridges, washing machines, car repairs and medical procedures for up to $1,500.
Repayments are set at an affordable amount over 12 to 18 months.
Access to superannuation Some people may be employed but experiencing a reduced income stream due to COVID-19, such as:
Part-time or casual workers who have
had their shifts cut
Full-time workers who have had hours
cut to part-time
People who can show they are otherwise employed but
currently experiencing reduced income due to the nature of their work have the
option of applying for partial early access to superannuation. Up to $20,000 may
be claimed from their superannuation accounts over two years. Applications are
made to the ATO. This is only optional, not compulsory, and income support
payments may better suit an individual’s needs. For more information, please
see this Fact Sheet from the Federal Government.
Section 5. Changes to tenancy arrangements
National Cabinet has agreed to measures to assist renters in residential
State and territory governments, including Victoria, will be moving to
put a moratorium on evictions of persons if they are unable to meet their
financial commitments (i.e. payment of rent) as a result of financial distress caused
by Coronavirus. This moratorium on evictions will be in place for approximately
the next six months.
Further details on these arrangements are expected from the Victorian
Government in coming days.
There is help to keep Australians in jobs. The
Federal Government has allocated $130 billion to pay businesses to keep on
is available to:
time and part time employees, including stood down employees
ℹ️ Sole traders/self-employed individuals
ℹ️ Casual employees where they have been
with their employer for at least the previous 12 months
for profit entities, including charities.
The purpose of the Stay at Home Rules is to address the serious public health risk posed to Victoria by COVID-19.
directions of the Victorian Government require everyone in Victoria to limit
their interactions with others by restricting the circumstances in which they
may leave the premises where they ordinarily reside, and by imposing
restrictions on gatherings of people.
The directions were
introduced by the Victorian Government from midnight on 30 March 2020 and
currently remain valid until midnight on 13 April 2020.
A person must not leave the premises where they ordinarily
reside other than for one or more of the following reasons:
To obtain necessary goods or
For care of other compassionate
For work and education;
For other specified reasons.
Ordinary place of residence
A person may have more than one ordinary place of residence
and, if so, is able to more freely between those places. For more information
on place of residence see page 2 of the Stay
at Home Directions.
A person must not enter any single undivided indoor space unless:
other person is in that space;
one other person is in that space;
than one person is in that space, but all of those other persons ordinarily
reside at the same premises as the person.
The above does
not apply if the person enters the space for the purposes of attending a
wedding, funeral, or for one or more of the specified reasons for leaving home
(see Stay at home rules).
A person must not permit another person to enter their place of residence, unless:
person is residing at the premises in accordance with the Isolation (Diagnosis)
is necessary for the other person to enter the premises for one or more of the
purposes related to care and compassionate reasons, or work and education; or
is necessary for the other person to enter for the purposes of attending a
private inspection of the premises; or
is necessary for the other person to enter for medical or emergency purposes;
entry is otherwise required by law.
An indoor space
means an area, room or premises that is or are substantially enclosed by a roof
and walls, regardless of whether the roof or walls or any part of them are
permanent/temporary or open/closed.
A definition of
‘premises’ includes land (whether or not vacant), the whole or any part of a
building, tent, stall or other structure (whether of a permanent or temporary
nature), a pontoon, a vehicle, or a caravan or camper-trailer.
A person must not arrange to meet with more than one other person in an
outdoor space except:
each other person ordinarily resides in the same premises; or
the purpose of attending a wedding or funeral; or
is necessary to arrange a meeting for one or more of the purposes related to
care and compassionate reasons, or work and education.
space means a space that is not an indoor space.
to leave a premises
Leaving a premises to obtain necessary goods
A person may leave the premises to obtain:
food or drink; or
good and service for health or
medical purposes; or
other necessary goods and services
including, but not limited to, goods or services provided by a financial
institution, government body/agency, post office, pharmacy, hardware store,
petrol station, pet store or veterinary clinic, or a retail facility that is
not prohibited from operating under the Restricted
Leaving a premises for care and compassionate
A person may leave the premises to:
meet obligations in relation to a shared parenting arrangement;
for a parent/guardian to visit a child in detention or in the care of another person, and meet any obligations in relation to the care and support of that child;
to provide childcare or education to a child or young person who is deemed vulnerable by a government agency or because they reside in the care of the State;
to provide care or support to a
relative or other person who has particular needs because of age, infirmity,
disability, illness, a chronic health condition, or because of matters relating
to the other person’s health (including mental health or pregnancy);
to escape harm or risk of harm,
including harm relating to family violence or violence of another person at the
Leaving a premises to attend work and
A person may leave the premises to:
attend work (paid or voluntary), or
attend an educational institution;
do anything necessary to attend that
work or educational institution including, but not limited to, taking children
to child care, an early childhood educational facility, a school or another
A person may only leave the premises for under the above
scenarios if it is not practicable for the person to work or obtain educational
services from home.
Leaving a premises for exercise:
A person may leave the premises for exercise, but must:
comply with restrictions on
take reasonable steps to maintain a
distance of 1.5 metres from all other persons.
Leaving a premises for other reasons:
A person may leave the premises in the following
for emergency purposes;
as required by law, including, but not limited to attending a police station, a court, or other premises for purposes relating to the justice or law enforcement.
if the premises in which the person ordinarily resides is no longer available/suitable for the person to reside in;
for the purposes of moving to a new premises at which the person will ordinarily reside;
if the person ordinarily resides outside Victoria, for the purposes of leaving Victoria;
if the person is permitted to leave Australia, for the purposes of leaving Australia;
of the person ordinarily resides at more than one premises, for the purpose of moving between premises.