Minister for Police and Emergency Services Kim Wells today welcomed the decision by Emergency Services Telecommunications Authority (ESTA) Operations staff to vote in favour of a new Enterprise Agreement.
ESTA is responsible for Victoria’s 24 hour emergency call-taking services including Triple Zero and provides the dispatch for police, fire, ambulance and SES services.
“I’d like to take this opportunity to thank and recognise all parties who have contributed to reaching this significant milestone for ESTA staff,” Mr Wells said.
“This is a positive outcome for ESTA staff and management who have worked together to reach an agreement which will provide significantly improved working conditions for hundreds of ESTA staff.
“The Authority’s call takers and dispatchers do an excellent job in often challenging circumstances. Their commitment and dedication to their job is to be commended.
“ESTA employees responded to more than 2.3 million calls last financial year, an average of one call every 13 seconds. More than 1.6 million of those calls were made to Triple Zero.
“In response to these calls, ESTA dispatched emergency responses to more than 1.8 million events.
“ESTA Chief Executive Officer Ken Shymanski has confirmed that the new agreement will provide more than 625 operational staff with a 9.3 per cent pay increase over 18 months.
“Subject to Fair Work Commission approval, ESTA’s Operations employees will receive three increases of three per cent and a one-off bonus up to a maximum of $1250”.
The new Agreement will expire on 30 June 2015.